Warranty, returns & shipping

Crave The Tech is an independent reseller based in . Contact: .

Product condition

New: sealed or unused. Open box: opened, fully functional, may have minor packaging wear. Certified pre-owned: inspected and fully functional, with light signs of use described on the listing.

Warranty

New items carry a 1-year warranty, open-box items 6 months, and certified pre-owned items 3 months. These cover manufacturing defects and hardware faults under normal use, not physical or liquid damage or normal battery wear. Contact us with your order email and we'll arrange a repair, replacement or refund.

Payment

Payments are processed securely by Stripe. We never see or store your card number. Your card is authorised at checkout and only charged once we confirm your item is ready, usually within 24 hours. If we can't fulfil your order, the authorisation is released and you are not charged.

Delivery

Toronto meetup: free. We'll text you within 24 hours to arrange a public meeting place. Please inspect your item at the meetup.
Shipping: a flat for tracked shipping within Canada, usually 3–7 business days after dispatch.

Returns

Unopened items can be returned within 14 days for a refund minus shipping. Opened items that work as described can be returned within 14 days subject to a 15% restocking fee. Defective or not-as-described items get a full refund or replacement. Email us to start a return.

Privacy

We collect only what we need to fulfil your order: your name, email, phone and shipping address. Stripe processes your payment. We don't sell your information or use it for anything other than your order and related customer service.